We will aim to have your package delivered within 3-4 working days of placing the order. Royal Mail is used for all boxes, sent first class.
We will print your personalised message exactly how you type it so please double check it.
If products are out of stock with the supplier we will endeavour to get them back as soon as possible but delays are sometimes beyond our control.
All of our stock is sourced from UK suppliers and products are ethically sourced from them but are sometimes made abroad.
Delays from Royal Mail are beyond our control
If a product is not delivered for any reason please email us and we will investigate and come to a resolution
Our products are checked for imperfections and quality before we package them but if you find a fault then we will exchange the product free of charge.
Although our boxes are letterbox friendly there are exceptions like letter catchers and boxes and others exceptions that may make it impossible to deliver without ringing the bell or knocking. Unfortunately this is beyond our control.
Return and Refund Policy
Returns available within 28 days of receiving the item from the original purchaser of the product
The items must be in the original, unused, packaged condition
If the item is faulty or damaged a replacement will be sent in plain packaging on receipt of the faulty item
Refunds are only issued to the original payment method and the original purchaser.
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